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Privacy Policy

Privacy Policy — Flowrates.com

This privacy policy outlines and informs users of how personal data collected on the flowrates.com website is processed, in strict compliance with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).

1. Data Controller

Data is collected and processed by:

  • Identity: Flowrate SAS

  • Registered Office: 5 QUAI PERRACHE, 69002 LYON

  • GDPR Contact: elia@flowrates.com

2. Data Collected and Purposes

The website strictly limits data collection to what is strictly necessary (data minimization principle):

  • Contact Form (Declarative Data): Last name, first name, professional email address, company name, and message content. This data is essential to respond to quote requests and technical inquiries regarding industrial equipment.

    • Legal Basis: Performance of a contract or pre-contractual steps.

  • Audience Analysis (Browsing Data): Browsing paths, IP addresses, and connection identifiers processed by Google Analytics.

    • Legal Basis: User consent.

3. Data Retention Periods

Data is subject to strict lifecycles:

  • Form Data (Website Database): Stored temporarily and automatically purged by a technical script after a maximum period of 12 months from reception.

  • Commercial Relationship Data (Email): Retained for the entire duration of the contractual relationship, plus legal prescription periods (notably 10 years for accounting obligations in France).

  • Browsing Data (Google Analytics): Retained for a maximum period of 14 months.

4. Recipients and Hosting

Collected data is exclusively intended for internal operations by Flowrates and is never sold to commercial third parties. The strictly vetted subcontractors involved are:

  • Website Hosting: Hostinger (United States).

  • Commercial Email Management: Google.

  • Audience Analysis: Google Ireland Limited. Data flows are governed by the Data Privacy Framework to secure data transfers outside the European Union.

5. Cookie Management and Consent

The website uses the Complianz consent management plugin. No audience measurement cookies (Google Analytics) are deployed or activated without your explicit and proactive consent via the cookie banner.

The site integrates the Google Consent Mode v2 protocol. This guarantees that if consent is declined, browsing signals are transmitted in a strictly anonymized state, without utilizing trackers or collecting personally identifiable information.

6. User Rights

In accordance with applicable regulations, you have the following rights regarding your data:

  • Right of access and rectification

  • Right to erasure (“right to be forgotten”)

  • Right to restriction of processing

  • Right to object to processing

To exercise these rights, please contact the Data Controller at the address provided in Section 1. If you believe, after contacting us, that your data protection rights have been breached, you have the right to lodge a complaint with the relevant supervisory authority (such as the CNIL in France at cnil.fr).

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